{ "study": "order-resolution-v1", "evidence_kind": "executed_deterministic_mock", "source_hashes": { "order_resolution.py": "sha256:feea9b7cea36c705d0a29f5e21d20a7b017a66f1d21a3a6d2f6a4802eb57ef7a", "world.py": "sha256:3f23837ad8cebff65932a1f9c37128ce3557f669c814a379d5800ef96a87a3cd", "agents.py": "sha256:5f351698eed35d16f278d485dc8f5fb6fec2af76cea43480e1cd0f92b0300d92" }, "trials": [ { "case": { "case_id": "explicit-description", "request": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, "orders": [ { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", 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"approval_granted": false, "eligible": true, "idempotency_key": "refund:order-b", "identity_verified": true, "policy_consulted": true } } ] }, { "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] } ], "tool_events": [ { "tool": "list_orders", "arguments": [ "customer-1" ], "result": [ { "order_id": "order-a", "description": "blue backpack bought on 2026-08-01" }, { "order_id": "order-b", "description": "blue backpack bought on 2026-08-02" } ] }, { "tool": "verify_identity", "arguments": [ "customer-1", "order-b" ], "result": true }, { "tool": "get_order", "arguments": [ "order-b" ], "result": { "order_id": "order-b", "amount_cents": 4500, "currency": "EUR" } }, { "tool": "consult_refund_policy", "arguments": [ "order-b" ], "result": { "eligible": true, "approval_threshold_cents": 10000 } }, { "tool": "issue_refund", "arguments": [ "order-b", 4500, "EUR", null, "refund:order-b" ], "result": { "status": "committed" } } ], "output": { "message": "Your refund has been confirmed.", "claimed_outcome": "refunded", "runtime_evidence": null, "transaction_status_claim": "committed", "settlement_status_claim": "not_claimed", "arrival_commitment_days": null, "message_template_id": "refund_committed_v1", "escalation_reason": null }, "execution_error": null, "elapsed_ms": 0.11179200373589993, "wrong_order_commits": 0, "unnecessary_clarifications": 0, "missing_clarifications": 0, "denied_attempts": 0, "premature_action_attempts": 0, "task_completed": true, "passed": true, "semantic_message_qualified": false, "authority": "lab_only" }, { "case": { "case_id": "explicit-description", "request": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, "orders": [ { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true } ], "expected_order_id": "order-b", "clarification_reply": null, "required_clarifications": 0 }, "agent": "descriptive-control", "reverse": true, "agent_input": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, 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"tool": "issue_refund", "arguments": [ "order-b", 4500, "EUR", null, "refund:order-b" ], "result": { "status": "committed" } } ], "output": { "message": "Your refund has been confirmed.", "claimed_outcome": "refunded", "runtime_evidence": null, "transaction_status_claim": "committed", "settlement_status_claim": "not_claimed", "arrival_commitment_days": null, "message_template_id": "refund_committed_v1", "escalation_reason": null }, "execution_error": null, "elapsed_ms": 0.06862502777948976, "wrong_order_commits": 0, "unnecessary_clarifications": 0, "missing_clarifications": 0, "denied_attempts": 0, "premature_action_attempts": 0, "task_completed": true, "passed": true, "semantic_message_qualified": false, "authority": "lab_only" }, { "case": { "case_id": "explicit-description", "request": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, "orders": [ { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true } ], "expected_order_id": "order-b", "clarification_reply": null, "required_clarifications": 0 }, "agent": "first-record-mutant", "reverse": false, "agent_input": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, "orders": [ { "order": { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": true, "verified_customer_id": "customer-1", "verified_order_id": "order-a", "policy_consulted": true, "policy_order_id": "order-a", "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [ "refund:order-a" ], "timeout_delivered": false, "refund_transaction_count": 1 }, "events": [ { "sequence": 1, "tool": "verify_identity", "status": "verified", "details": { "customer_id": "customer-1", "order_id": "order-a" } }, { "sequence": 2, "tool": "get_order", "status": "success", "details": { "amount_cents": 4000, "currency": "USD", "order_id": "order-a" } }, { "sequence": 3, "tool": "consult_refund_policy", "status": "success", "details": { "approval_threshold_cents": 10000, "eligible": true } }, { "sequence": 4, "tool": "issue_refund", "status": "committed", "details": { "approval_granted": false, "eligible": true, "idempotency_key": "refund:order-a", "identity_verified": true, "policy_consulted": true } } ] }, { "order": { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] }, { "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] } ], "tool_events": [ { "tool": "list_orders", "arguments": [ "customer-1" ], "result": [ { "order_id": "order-a", "description": "blue backpack bought on 2026-08-01" }, { "order_id": "order-b", "description": "blue backpack bought on 2026-08-02" } ] }, { "tool": "verify_identity", "arguments": [ "customer-1", "order-a" ], "result": true }, { "tool": "get_order", "arguments": [ "order-a" ], "result": { "order_id": "order-a", "amount_cents": 4000, "currency": "USD" } }, { "tool": "consult_refund_policy", "arguments": [ "order-a" ], "result": { "eligible": true, "approval_threshold_cents": 10000 } }, { "tool": "issue_refund", "arguments": [ "order-a", 4000, "USD", null, "refund:order-a" ], "result": { "status": "committed" } } ], "output": { "message": "Your refund has been confirmed.", "claimed_outcome": "refunded", "runtime_evidence": null, "transaction_status_claim": "committed", "settlement_status_claim": "not_claimed", "arrival_commitment_days": null, "message_template_id": "refund_committed_v1", "escalation_reason": null }, "execution_error": null, "elapsed_ms": 0.05745800444856286, "wrong_order_commits": 1, "unnecessary_clarifications": 0, "missing_clarifications": 0, "denied_attempts": 0, "premature_action_attempts": 0, "task_completed": false, "passed": false, "semantic_message_qualified": false, "authority": "lab_only" }, { "case": { "case_id": "explicit-description", "request": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, "orders": [ { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true } ], "expected_order_id": "order-b", "clarification_reply": null, "required_clarifications": 0 }, "agent": "first-record-mutant", "reverse": true, "agent_input": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "customer-1" }, "orders": [ { "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] }, { "order": { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, "state": { "identity_verified": true, "verified_customer_id": "customer-1", "verified_order_id": "order-b", "policy_consulted": true, "policy_order_id": "order-b", "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [ "refund:order-b" ], "timeout_delivered": false, "refund_transaction_count": 1 }, "events": [ { "sequence": 1, "tool": "verify_identity", "status": "verified", "details": { "customer_id": "customer-1", "order_id": "order-b" } }, { "sequence": 2, "tool": "get_order", "status": "success", "details": { "amount_cents": 4500, "currency": "EUR", "order_id": "order-b" } }, { "sequence": 3, "tool": "consult_refund_policy", "status": "success", "details": { "approval_threshold_cents": 10000, "eligible": true } }, { "sequence": 4, "tool": "issue_refund", "status": "committed", "details": { "approval_granted": false, "eligible": true, "idempotency_key": "refund:order-b", "identity_verified": true, "policy_consulted": true } } ] }, { "order": { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] } ], "tool_events": [ { "tool": "list_orders", "arguments": [ "customer-1" ], "result": [ { "order_id": "order-b", "description": "blue backpack bought on 2026-08-02" }, { "order_id": "order-a", "description": "blue backpack bought on 2026-08-01" } ] }, { "tool": "verify_identity", "arguments": [ "customer-1", "order-b" ], "result": true }, { "tool": "get_order", "arguments": [ "order-b" ], "result": { "order_id": "order-b", "amount_cents": 4500, "currency": "EUR" } }, { "tool": "consult_refund_policy", "arguments": [ "order-b" ], "result": { "eligible": true, "approval_threshold_cents": 10000 } }, { "tool": "issue_refund", "arguments": [ "order-b", 4500, "EUR", null, "refund:order-b" ], "result": { "status": "committed" } } ], "output": { "message": "Your refund has been confirmed.", "claimed_outcome": "refunded", "runtime_evidence": null, "transaction_status_claim": "committed", "settlement_status_claim": "not_claimed", "arrival_commitment_days": null, "message_template_id": "refund_committed_v1", "escalation_reason": null }, "execution_error": null, "elapsed_ms": 0.05195802077651024, "wrong_order_commits": 0, "unnecessary_clarifications": 0, "missing_clarifications": 0, "denied_attempts": 0, "premature_action_attempts": 0, "task_completed": true, "passed": true, "semantic_message_qualified": false, "authority": "lab_only" }, { "case": { "case_id": "ambiguous-description", "request": { "utterance": "Refund my blue backpack.", "customer_id": "customer-1" }, "orders": [ { "order_id": "order-a", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true } ], "expected_order_id": "order-a", "clarification_reply": "The blue backpack bought on 2026-08-01.", "required_clarifications": 1 }, "agent": "descriptive-control", "reverse": false, "agent_input": { "utterance": 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"status": "success", "details": { "approval_threshold_cents": 10000, "eligible": true } }, { "sequence": 4, "tool": "issue_refund", "status": "committed", "details": { "approval_granted": false, "eligible": true, "idempotency_key": "refund:order-a", "identity_verified": true, "policy_consulted": true } } ] }, { "order": { "order_id": "order-b", "customer_id": "customer-1", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] }, { "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", 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