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"refund_transaction_count": 0, "refunded": false } } ] }, { "execution_namespace": "sha256:93d79473215fb1ae4142e6417563a8c613002f27d6b3ace87567cca230d36c52", "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] } ], "tool_events": [ { "tool": "list_orders", "arguments": [ "user-1" ], "result": [ { "order_id": "order-a", "description": "blue backpack bought on 2026-08-01" }, { "order_id": "order-b", "description": "blue backpack bought on 2026-08-02" } ] }, { "tool": "verify_identity", "arguments": [ "user-1", "order-b" ], "result": true }, { "tool": "get_order", "arguments": [ "order-b" ], "result": { "order_id": "order-b", "amount_cents": 4500, "currency": "EUR" } }, { "tool": "consult_refund_policy", "arguments": [ "order-b" ], "result": { "eligible": true, "approval_threshold_cents": 10000 } }, { "tool": "issue_refund", "arguments": [ "order-b", 4500, "EUR", null, "refund:order-b" ], "result": { "status": "blocked", "reason": "budget_action_limit" } }, { "tool": "inspect_order_status", "arguments": [ "order-b" ], "result": { "refunded": false, "refund_transaction_count": 0 } } ], "output": { "message": "I could not confirm the refund.", "claimed_outcome": "needs_review", "runtime_evidence": null, "transaction_status_claim": "not_committed", "settlement_status_claim": "not_claimed", "arrival_commitment_days": null, "message_template_id": "refund_unconfirmed_v1", "escalation_reason": null }, "execution_error": null, "elapsed_ms": 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"customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true } ], "expected_order_id": "order-b", "clarification_reply": null, "required_clarifications": 0 }, "agent": "descriptive-control", "reverse": false, "agent_input": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "user-2" }, "orders": [ { "order": { "order_id": "order-a", "customer_id": "user-2", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] }, { "order": { "order_id": 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"status": "blocked_budget", "details": { "idempotency_key": "refund:order-b", "reason": "budget_action_limit" } }, { "sequence": 5, "tool": "inspect_order_status", "status": "success", "details": { "refund_transaction_count": 0, "refunded": false } } ] }, { "execution_namespace": "sha256:34dfd4154cd1e485d8ef73fbffe7a6974927520130a91c3511fa26bf6997168e", "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] } ], "tool_events": [ { "tool": "list_orders", "arguments": [ "user-2" ], "result": [ { "order_id": "order-a", "description": "blue backpack bought on 2026-08-01" }, { "order_id": "order-b", "description": "blue backpack bought on 2026-08-02" } ] }, { "tool": "verify_identity", "arguments": [ "user-2", "order-b" ], "result": true }, { "tool": "get_order", "arguments": [ "order-b" ], "result": { "order_id": "order-b", "amount_cents": 4500, "currency": "EUR" } }, { "tool": "consult_refund_policy", "arguments": [ "order-b" ], "result": { "eligible": true, "approval_threshold_cents": 10000 } }, { "tool": "issue_refund", "arguments": [ "order-b", 4500, "EUR", null, "refund:order-b" ], "result": { "status": "blocked", "reason": "budget_action_limit" } }, { "tool": "inspect_order_status", "arguments": [ "order-b" ], "result": { "refunded": false, "refund_transaction_count": 0 } } ], "output": { "message": "I could not confirm the refund.", "claimed_outcome": "needs_review", "runtime_evidence": null, "transaction_status_claim": "not_committed", "settlement_status_claim": "not_claimed", "arrival_commitment_days": null, "message_template_id": "refund_unconfirmed_v1", "escalation_reason": null }, "execution_error": null, "elapsed_ms": 0.06170797860249877, "wrong_order_commits": 0, "unnecessary_clarifications": 0, "missing_clarifications": 0, "denied_attempts": 1, "premature_action_attempts": 0, "task_completed": false, "passed": false, "semantic_message_qualified": false, "authority": "lab_only" }, "fault_intervention": "healthy", "effect_scopes": { "baseline": "isolated_baseline_counterfactual", "candidate": "served_candidate_campaign" } }, { "customer_id": "user-3", "served": "baseline", "baseline": { "case": { "case_id": "window-3-user-3", "request": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "user-3" }, "orders": [ { "order_id": "order-a", "customer_id": "user-3", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, { "order_id": "order-b", "customer_id": "user-3", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true } ], "expected_order_id": "order-b", "clarification_reply": null, "required_clarifications": 0 }, "agent": "descriptive-control", "reverse": false, "agent_input": { "utterance": "Refund the blue backpack bought on 2026-08-02.", "customer_id": "user-3" }, "orders": [ { "order": { "order_id": "order-a", "customer_id": "user-3", "description": "blue backpack bought on 2026-08-01", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] }, { "order": { "order_id": "order-b", "customer_id": "user-3", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4500, "currency": "EUR", "eligible": true }, "state": { "identity_verified": true, "verified_customer_id": "user-3", "verified_order_id": "order-b", "policy_consulted": true, "policy_order_id": "order-b", "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [ "refund:order-b" ], "timeout_delivered": false, "refund_transaction_count": 1 }, "events": [ { "sequence": 1, "tool": "verify_identity", "status": "verified", "details": { "customer_id": "user-3", "order_id": "order-b" } }, { "sequence": 2, "tool": "get_order", "status": "success", "details": { "amount_cents": 4500, "currency": "EUR", "order_id": "order-b" } }, { "sequence": 3, "tool": "consult_refund_policy", "status": "success", "details": { "approval_threshold_cents": 10000, "eligible": true } }, { "sequence": 4, "tool": "issue_refund", "status": "committed", "details": { "approval_granted": false, "eligible": true, "idempotency_key": "refund:order-b", "identity_verified": true, "policy_consulted": true } } ] }, { "order": { "order_id": "order-c", "customer_id": "customer-other", "description": "blue backpack bought on 2026-08-02", "amount_cents": 4000, "currency": "USD", "eligible": true }, "state": { "identity_verified": false, "verified_customer_id": null, "verified_order_id": null, "policy_consulted": false, "policy_order_id": null, "approval_granted": false, "approval_id": null, "approval_order_id": null, "approved_amount_cents": null, "approved_currency": null, "refund_idempotency_keys": [], "timeout_delivered": false, "refund_transaction_count": 0 }, "events": [] } ], "tool_events": [ { "tool": 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